Terms of Service for our Custom Meta® Ad Builds
By purchasing a Custom Meta® Ad Build from Rocket Digital Media, you (“Client”) agree to the following terms and conditions:
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1. Service Overview
Rocket Digital Media provides custom advertising campaign builds using Meta® (Facebook and Instagram) Ads Manager. This includes ad copy, creative assets, campaign setup, targeting, and optional integration (such as CRM or Zapier).
All ad campaigns are built and managed within your own Meta® Ads account.
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2. Payment & Delivery
Payment is due in full before any work begins. Once payment is received, we will request the necessary ad account access, and you will receive an onboarding questionnaire.
Campaigns are typically delivered and launched within 48–72 business hours after receiving and confirming all required information and gaining access.
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3. 30-Day Lead Guarantee
We offer a 30-Day Lead Guarantee. If your campaign fails to generate at least one valid lead within the first 30 calendar days of going live, and you meet the qualifications below, we will issue a full refund — no questions asked.
To qualify for the 30-Day Guarantee, you must:
• Spend at least $750 USD on Meta® ad spend within the 30-day period.
• Not pause, modify, or interfere with the campaign performance in a way that alters our setup.
• Complete our onboarding form accurately and in full.
• Grant full access to your Facebook Page and Meta Ads Manager as instructed.
• Allow Rocket Digital Media to build and launch the campaign as scoped.
Leads must be verified as non-existent — i.e., no form submissions, messages, or trackable conversions via our setup.
If all criteria are met and no valid leads are received, a full refund of our service fee will be issued within 7 business days of approval.
To request a refund, email hello@gorocketdigital.com with the subject line “30-Day Guarantee Refund Request.”
Include:
• Your business name
• Your Meta® ad account name and ID
• Your Facebook page name
• Proof of at least $750 ad spend
Requests are typically reviewed and approved within 48–72 business hours. If approved, a full refund of our service fee will be issued within 7 business days.
Note: A lead is defined as a completed form submission, phone call, or message inquiry specifically related to the Client’s services generated from the ads.
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4. Refund & Return Policy
Except as stated under the 30-Day Guarantee, all sales are final. Rocket Digital Media does not offer returns, exchanges, or refunds for any reason outside the scope of the guarantee.
Campaign performance may vary based on your market, budget, offer, and service area. We do not guarantee a specific number of leads, sales, or ROI.
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5. Ongoing Support & Revisions
Custom Builds are one-time setups unless otherwise agreed upon. We do not provide ongoing ad management unless included in a separate consulting package.
Any changes or updates after the campaign is delivered may be billed separately.
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6. Limitation of Liability
Rocket Digital Media is not liable for platform outages, account bans, rejected ads, or performance issues related to Meta’s algorithm, ad policies, or third-party service disruptions.
You are solely responsible for your ad spend and for complying with Facebook/Meta’s Terms of Service.
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7. Authorization
Client agrees to give Rocket Digital Media LLC access to all tools, software, websites, social media, landing pages, accounts, etc. that they will need to access.
Rocket Digital Media LLC will use best efforts to secure and protect all passcodes. Only authorized representatives of Rocket Digital Media LLC will be allowed to access passcodes and only on an as needed basis.
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8. Copyrights and Trademarks
The Client represents (informs) to Rocket Digital Media LLC and unconditionally guarantees that any elements of text, graphics, videos, photos, content, designs, trademarks, or other artwork furnished to Rocket Digital Media LLC for inclusion in web pages, social media, digital marketing etc. are owned by the Client, or that the Client has permission from the rightful owner to use each of these elements.
Client agrees to hold harmless, protect, and defend Rocket Digital Media LLC from any claim or suit arising from the use of such elements furnished by the Client.
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9. Indemnity
Client agrees to indemnify and hold harmless Rocket Digital Media LLC of and from any and all claims, demands, losses, causes of action, damage, lawsuits, judgments, including attorneys’ fees and costs, to the extent caused by or arising out of or relating to the work of Rocket Digital Media LLC.
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10. Governing Law
This Agreement shall be governed by and interpreted in accordance with the laws of the State of Florida without regard to such state's principles of conflicts of law. The legal jurisdiction for this agreement shall reside in Broward County, Florida, and all legal proceedings shall take place in Broward County, Florida.
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11. Acceptance of Terms
By purchasing and using our services, you acknowledge that you’ve read, understood, and agreed to these terms in full.
If you have any questions, feel free to contact us at hello@gorocketdigital.com.
